1.1 User Cancellation

Users may have the option to cancel their bookings, subject to the following conditions:

• Cancellation requests must be made through our platform (website or app) within the specified timeframe before the scheduled service.
• The applicable cancellation charges, if any, will be clearly displayed at the time of cancellation. These charges may vary based on the type of service, the time of cancellation, and other factors.
• In some cases, cancellations made close to the scheduled time may not be eligible for a refund.
• We reserve the right to modify our cancellation policy at any time, and the terms applicable to your booking will be those in effect at the time of your cancellation request.

1.2 TXIGO Cancellation

We reserve the right to cancel bookings under certain circumstances, including but not limited to:

• Unavailability of service providers.
• Technical issues or system failures.
• Force majeure events.
• Safety concerns.
• Violation of our terms of service.

In the event of a cancellation by TXIGO, you will typically be notified, and a full refund will be processed according to our Refund Policy (Section 2).

2.1 Eligibility for Refunds

Refunds may be applicable in the following situations:

• Cancellation by TXIGO (as per Section 1.2 of the Cancellation Policy).
• Successful cancellation by the user within the eligible timeframe, as per the applicable cancellation terms displayed at the time of booking.
• Genuine issues with the service provided that are verified by TXIGO.

2.2 Non-Eligibility for Refunds

Refunds will typically not be provided in the following circumstances:

• User cancellation outside the eligible timeframe or failure to cancel.
• No-shows or failure to utilize the booked service.
• Disputes arising from subjective dissatisfaction with the service where the service was provided as described.
• Partial use of a service (refunds may be considered on a case-by-case basis).

2.3 Refund Process

To request a refund, please follow these steps:

• Contact our customer support team through the designated channels (e.g., email, in-app support) with your booking details and the reason for the refund request.
• Provide any supporting documentation or evidence as requested by our support team.
• Your refund request will be reviewed, and you will be notified of the outcome within a reasonable timeframe.
• If the refund is approved, it gets processed and credited within 5-7 business working days to the original payment source. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

2.4 Refund Amount

The amount of the refund, if applicable, will be determined based on the specific circumstances and the terms outlined in this policy and at the time of booking. Cancellation charges, if applicable, may be deducted from the refund amount.

TXIGO

Email: info@txigo.com

Website: www.txigo.com